GDPR What is it, Why Should I Care & How Can Cognitu Help?
Now that GDPR has come into effect…
The Customer now has control of how their personal data is used and kept.
It prevents organisations from being able to market to them without their consent.
So what does GDPR mean for Organisations?
In short, any customer may, at any time, request for certain personal data to be removed from the Organisations systems. Requests can range from the removal of their entire account to the removal of certain “legacy” orders or transactions. In addition Organisations must now have been given specific consent to be able to send marketing e-mails or texts.
Print Evolved and GDPR
Print Evolved have developed an on-line ‘GDPR help request tool’ which is available within the Help menu to allow for specific requests to be sent for the removal of customer data.
Customer data is stored at a UK data centre which is fitted with cutting edge environmental, operational and security controls to provide total peace of mind. It is certified with the following accreditations;
Help is just a click away.
It can be tricky explaining your needs to a Web2Print provider. Translating requests into terms that any given online platform requires is often a challenge in itself. Thankfully, Print Evolved’s platform, Cognitu, is the tool to help with this problem.
Within Cognitu a new help request section has been added.This screen allows users to send technical requests directly to the implementation team in an intuitive and guided manner.To create a new request, users simply select the “Request” option from the “Help” menu. If you cannot see these in your menu, contact your key account manager or customer services, who will arrange for you to be able to access this area.
The links on this help page go to an intuitive form for the task required. This guides you through the process, whilst ensuring that the best information possible is sent through to the implementation team. Once submitted requests are sent directly to the team’s task queue. Once submitted requests are sent directly to the team’s task queue, mitigating the risk of delay or any information being lost in translation.
Ready_for_your_Summer_holidays?
In preparation for when you are away this summer, would it be helpful to have one of your colleagues trained on how to use Cognitu? We are offering a Free training programme to help, contact us today to book on 020 7566 5070.